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Posted by Caryn Zacharias on 20 September 2021 12:37 PM

HYPACK has released a new version of Help - Remote Assistance (TeamViewer) in the HYPACK 2021 Q2 updates.  If you are still using old versions of HYPACK or have not updated to HYPACK 2021 Q2, please do so now so HYPACK Support can continue to log into your machine if needed.  

As of September 15, 2021 TeamViewer no longer supports old version of TeamViewer.  If you are still running old version of HYPACK with the old executable, it will need to be updated.  This update is also available for download here:  

New Remote Assistance.exe

Download and replace the file that is in the C:\HYPACK 20xx\Support folder. 

Please let us know if you have any issues.

~HYPACK Support Team