COVID-19 - HYPACK Support Operations
Posted by Jerry Knisley on 16 March 2020 02:54 PM
HYPACK TECHNICAL SUPPORT
During this time of the COVID-19 uncertainty, one thing remains in place, the HYPACK Support Team. HYPACK has taken steps to maintain the highest level of support by shifting our team to work from home to ensure that our customers are supported. The HYPACK hours of operation have not changed and are 8:30 am to 5:00 pm, Monday thru Friday with after hours support available. If you have any questions or issues that we can assist with please continue to rely on our team by sending emails or calling us at (860) 635-1500. The Live Chat feature is located on our support website at https://support.hypack.com/support/ where many articles are available to help with basic questions.
If there is a problem that requires a connection to review, the convenient Remote Support item under the Help menu will launch a connection allowing the Technical Support Team to login remotely and assist you with your needs. Call the support team and once it is determined that Remote Support is required, provide us with the ID and password so that the HYPACK Support Team can assist you.
Our team is dedicated to providing support to our customers through this world wide crisis.
HYPACK 2020 Release
The HYPACK 2020 version of the software was released earlier this year. To download the latest version or any updates please visit us at HYPACK Release. The latest release includes many updates to the software to streamline the flow of data from the survey to the client.
For assistance please email or call (860) 635-1500.