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Latest Updates
Sep
20
REMOTE ASSISTANCE (TEAMVIEWER) UPDATE
Posted by Caryn Zacharias on 20 September 2021 12:37 PM

HYPACK has released a new version of Help - Remote Assistance (TeamViewer) in the HYPACK 2021 Q2 updates.  If you are still using old versions of HYPACK or have not updated to HYPACK 2021 Q2, please do so now so HYPACK Support can continue to log into your machine if needed.  

As of September 15, 2021 TeamViewer no longer supports old version of TeamViewer.  If you are still running old version of HYPACK with the old executable, it will need to be updated.  This update is also available for download here:  

New Remote Assistance.exe

Download and replace the file that is in the C:\HYPACK 20xx\Support folder. 

Please let us know if you have any issues.

~HYPACK Support Team


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Mar
16
COVID-19 - HYPACK Support Operations
Posted by Jerry Knisley on 16 March 2020 02:54 PM

HYPACK TECHNICAL SUPPORT

During this time of the COVID-19 uncertainty, one thing remains in place, the HYPACK Support Team. HYPACK has taken steps to maintain the highest level of support by shifting our team to work from home to ensure that our customers are supported. The HYPACK hours of operation have not changed and are 8:30 am to 5:00 pm, Monday thru Friday with after hours support available. If you have any questions or issues that we can assist with please continue to rely on our team by sending emails or calling us at (860) 635-1500. The Live Chat feature is located on our support website at https://support.hypack.com/support/ where many articles are available to help with basic questions. 

If there is a problem that requires a connection to review, the convenient Remote Support item under the Help menu will launch a connection allowing the Technical Support Team to login remotely and assist you with your needs. Call the support team and once it is determined that Remote Support is required, provide us with the ID and password so that the HYPACK Support Team can assist you.

Our team is dedicated to providing support to our customers through this world wide crisis. 

HYPACK 2020 Release

The HYPACK 2020 version of the software was released earlier this year. To download the latest version or any updates please visit us at HYPACK Release. The latest release includes many updates to the software to streamline the flow of data from the survey to the client. 

For assistance please email or call (860) 635-1500. 

 


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Sep
7
HYPACK Sidescan Updates - Marine Search
Posted by Jerry Knisley on 07 September 2018 12:27 PM

Working with the New Haven Fire Department in their marine search capabilities has led to some excellent updates to the sidescan function of HYPACK. The screen capture below shows the middle jetty in New Haven Harbor, surveyed with the Klein 3500 sidescan during training exercises. The mosaic was compiled and overlaid on the S-57 chart. This particular survey was conducted in CT State Plane, however, the Marine Search software will soon support the US National Grid used by FEMA.


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Oct
26
Training for Chittagong Port Authority Completed
Posted by Jerry Knisley on 26 October 2017 10:52 AM

Training was completed recently for the Chittagong Port Authority in HYPACK 2017 over several areas of the software. Ivan Izaak, from the Technical Support Team, spent several days working with the personnel from the Chittagong Port Authority.


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Oct
5
HYPACK 2018 Training Event
Posted by Jerry Knisley on 05 October 2017 05:08 PM

Hello,

        We just held the first meeting for the HYPACK 2018 Training Event in Savannah. This year we will be having a golf tournament to kick off the event and I was told in the meeting that there will be boat demonstrations. We will be bringing the NEXUS-800 to fly it nearby, pending a site is close enough. With the planning beginning for the training event, we are closing in on the update to HYPACK for 2018. All of the information for the Training Event is below, we hope to see you there.

HYPACK 2018

You are invited to attend our 25th HYPACK® Hydrographic Training Event. The HYPACK® 2018 Training Event will be held January 16–19, 2019 at the The Westin Savannah Harbor Golf Resort & Spa in Savannah, GA.

The 3-day training will cover all the aspects of single beam and multibeam hydrographic surveying and dredge management using our HYPACK, HYSWEEP and DREDGEPACK packages. Pre-Registration is held on Tuesday January 16th from 6-8pm.

Exhibits

30 exhibitors from the industry’s leading software/hardware manufacturers, equipment resellers and service providers will be on hand in the exhibit hall or performing on-the-water demonstrations. There is no additional charge to attend the exhibits.

To see the organizations who are currently signed up to exhibit at HYPACK 2018, please visit the Exhibits link.

Exhibits Hours

Day Times
Wednesday, January 17th 8:00 am - 6:00 pm
Thursday, January 18th 8:00 am - 5:00 pm
Friday, January 19th 8:00 am - 12:00 pm

For more detailed HYPACK 2018 schedule information, please visit the Schedule link.

Hotel Information

The Westin Savannah Harbor Golf Resort & Spa

The Westin Savannah Harbor Golf Resort & Spa
1 Resort Dr.
Savannah, GA 31421
United States
1-912-201-2000

To make hotel reservations please visit Westin's HYPACK 2018 Event page, or call 1-912-201-2000 and ask for the HYPACK 2018 User Training rate. ($115/night + applicable taxes and fees). The rate is based on the prevailing government per diem. The cut-off date for the room rate is 12/29/2017.

Hotel Reservation Alert

The only method for reserving the conference rate is by calling the Westin’s reservation line, or online using the hotel’s event website listed above. Neither HYPACK nor the Westin will contact you to make a reservation. Any company claiming to be affiliated with us or the Westin is fraudulent, please do not do business with them. This has been a common scam going around to various conferences lately and can result in identity theft.

Transportation Information/Links

The Humper Classic Golf Tournament

For those who can get to Savannah a day early, the Humper Classic Golf Tournament is back! Named for Humper the Whale, our loyal mascot, the Humper Classic will be played on Tuesday, January 16th. The tournament will be held at The Club at Savannah Harbor.

For more information about the Humper Classic, please click here or follow the Golf link.


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