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First Master Support Technician awarded at HYPACK
Posted by Jerry Knisley on 23 March 2016 06:25 PM

        On March 24th 2016, Christian Shaw has completed the requirements set forth in the Customer Support Department to be the first qualified HYPACK Master Support Technician. As part of the process to reach this level of certification, Christian has presented an understanding of the HYPACK software that includes:

Basic HYPACK, Single Beam Survey, Multi-Beam Survey, Laser Scanners, Magnetometers, SubBottom, Sidescan, Volumes, DREDGEPACK ( Excavators, Cranes, Hydraulic Dredges )

        The Customer Support department is committed to enhancing our level of knowledge in the support of the software we produce as well as trends in the industry. Each support technician is required to work towards a higher level of understanding and knowledge throughout the year.



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Email conversion Issues
Posted by Jerry Knisley on 13 January 2016 09:34 AM

During the conversion to the new network there was a period in the evening when emails may have been lost. We do not believe that any emails were not received but if you do not receive a response to your email in a timely manner please contact the Customer Support group by resending your request.

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HYPACK undergoing network upgrades
Posted by Jerry Knisley on 11 January 2016 01:53 PM

The main HYPACK office is currently updating the network and our servers. The email over the next few days and the Support.HYPACK.Com website will be interrupted for short periods of time. We apologize for any inconvenience you may experience.

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HYPACK closing for the holidays
Posted by Jerry Knisley on 24 December 2015 11:59 AM

HYPACK Support will shut down today, December 24th, early and stay closed until Monday morning.  Have a happy and safe weekend.  

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HYPACK Holiday Party
Posted by Jerry Knisley on 17 December 2015 01:35 PM

The HYPACK offices will be closed on December 17th for a holiday party after 2 pm. Any questions that need to go to support can be sent in via email and will be handled as soon as possible. 

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